Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.

Shipping time: This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.

Global Shipping (2-4 weeks)

 

Which payment methods are accepted in the Online Shop?

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log in to your PayPal account or use Credit Card Express;
2.Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

How long will delivery take?

Our goal is to provide you with the best transportation options, no matter where you live.We serve hundreds of customers around the world every day to ensure that we always provide you with the highest level of responsiveness.

The time frame of order delivery is divided into two parts:

· processing time: order verification, quality inspection and packaging.Within 24 hours after the order is issued, all orders will be sent to the fulfillment center for delivery. 

· delivery time: this refers to the time required for the goods to be transported from our fulfillment center to the destination.International deliveries usually take about 7-15 working days.U.S. orders are shipped via electronic packets, a U.S. postal service product.It usually takes 10 to 20 days to reach the destination after processing and leaving the warehouse, but it may take longer. 

Buy it all: all products

What's My Order Status?

Please enter the tracking number below.

 

The tracking status might take a few days to be updated, please wait patiently.

 


14 days to Return?

If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests are subject for evaluation and our friendly Customer Service will be glad to guide you through it.

Send us an email

If you have questions or concerns then please do not hesitate to get in contact with us.

We would love to hear from you, contact us on:

Emali:[email protected]

Phone: +1‪(513) 855-3941‬

Address:No. 5, Cinema Lane, Chengguan Town, Gucheng County, Jingzhou City, Hubei Province, China

 

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.